Refund and Dispute Policy

SC2 is committed to the security of your data and the quality of services. If you request a refund or a dispute arises, this policy applies.

Refund Policy

Fixed-scope engagements (e.g., Security & Privacy Baseline, Compliance Sprint)

• Before work begins: Full refund if you cancel before the scheduled start date.
• During the engagement: Refunds are calculated based on milestones or deliverables completed. For example, if you cancel after initial discovery but before the final roadmap is delivered, you are responsible for the portion of work completed to that point.
• After final deliverable: No refunds once the agreed scope has been delivered.

Monthly retainer engagements (e.g., vCISO Essentials)

• Advance payments: If you pay monthly in advance, you may cancel at any time with written notice. You will receive a prorated refund for any unused days in the current billing period.
• Work already performed: No refund for sessions or guidance already provided in the current billing period.
• Early termination: Either party may terminate the retainer with 30 days’ written notice. Final billing will be adjusted to reflect actual work performed.

Hourly or ad-hoc consulting

• After work begins: Non-refundable once the consultation or work session has started.
• Pre-paid time not yet used: Full refund available upon request before the scheduled session.

If a session is cut short or ended early due to technical issues on SC2’s part, you will be refunded for any unused pre-paid time or not charged for the remaining scheduled time.

Dispute Resolution

If you have any disputes or issues regarding the services provided, you must notify SC2 in writing within 7 days of the date of the disputed service or deliverable. SC2 will review and respond to any reasonable disputes within 14 business days.

If we are unable to resolve the dispute through correspondence, we will mutually agree to one of the following:

1. Provide a partial refund for the disputed portion of the fee.
2. Re-perform the unsatisfactory portion of the work at no additional charge.
3. Engage in mediation through a mutually agreed upon third-party mediator (fees to be split evenly).

This dispute resolution process is a prerequisite to filing any formal legal claims. All disputes shall be governed by the laws of Indiana.

By purchasing consulting services, you agree to make a reasonable effort to resolve any disputes through this policy before pursuing legal action.