Refund and Dispute Policy

SC2 is committed to ensuring that your data is secure and in the quality of our services. In the event of a request for a refund or a dispute arises, this policy is to be followed.

Refund Policy

All hourly consulting services are non-refundable once the consultation has begun. Any pre-paid hourly fees for consultations that have not yet occurred can be refunded upon request.

If a consultation is cut short or ended early due to technical issues on our part, you will be refunded for any unused pre-paid time or not charged for the remaining scheduled time.

Dispute Resolution

If you have any disputes or issues regarding the consulting services provided, you must notify us in writing within 7 days of the consultation date. We will review and respond to any reasonable disputes within 14 business days.

If we are unable to resolve the dispute through correspondence, we will mutually agree to either:

1. Provide a partial refund for the disputed portion of the consultation fee.

2. Re-perform the unsatisfactory portion of the consulting services at no additional charge.

3. Engage in mediation through a mutually agreed upon third-party mediator (fees to be split evenly).

This dispute resolution process is a prerequisite to filing any formal legal claims. All disputes shall be governed by the laws of Indiana.

By purchasing consulting services, you agree to make a reasonable effort to resolve any disputes through this policy before pursuing legal action.